Refund policy

Our Commitment to Equine Health & Safety

At My Best Horse, Inc, your horse’s health, safety, and vitality are at the heart of everything we do. We understand how deeply you care for your animals, and we share that same passion. To ensure that every product arriving at your barn meets the highest standards of purity, safety, and quality, we maintain strict policies regarding returns and refunds.

Why We Cannot Accept Returns

Because our nutraceuticals are ingestible health products, we adhere to rigorous safety protocols. Once a package leaves our quality-controlled facility, we cannot accept returns or exchanges. This policy ensures that every item you purchase is 100% factory-sealed, uncompromised, and direct from our quality assurance team. We know you would never want to risk giving your horse a product that had previously left controlled care, and we maintain this rule to protect all the horses in our community.

Individual Results & Refunds

Every horse is a unique individual with distinct dietary needs, metabolism, workload, and physiology. Because these factors naturally cause individual results from supplementation to vary, we are unable to offer satisfaction guarantees or issue refunds once an order has been shipped.

Helping You Make the Best Choice

We want you to feel completely confident before you order. If you ever have questions feel free to reach out to us at any time. We are honored to be a trusted partner in your horse's wellness journey.